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Home Business Insights

Employers in Singapore fell behind in supporting staff during the pandemic

FutureCFO Editors by FutureCFO Editors
January 26, 2022
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Image by Gerd Altmann on Pixabay

Employers in Singapore fell below global benchmarks when it comes to supporting staff during the pandemic, said Mercer March Benefits recently.

More than half (56%) reported that they did not receive strong support from their employers in Singapore, compared with 51% of workers globally and 46% in Asia, according to a survey report of the company.

The firm said it surveyed more than 14,000 employees across 13 countries, including more than 1,000 respondents in Singapore. 

Singapore survey highlights
Mental health

  • More than half (55%) of Singapore employees reported experiencing everyday stress, higher than the 50% across the globe and 51% in Asia. 
  • Almost one-fifth (16%) of employees reported feeling lonelier and more isolated during the pandemic, and close to one-third (26%) said they were financially worse off than the previous year.
  • There is still stigma surrounding mental health issues, with only 10% of Singapore employees saying that they are comfortable with discussing mental health challenges with family, friends, and healthcare professionals, lower than the global and Asia average of 19%. 
  • The good news is, Singapore employees are slowly warming up to the idea of sourcing help for their mental health, but finding access is still a significant hurdle. 
  • Less than half (44%) have access to mental health counselling services, compared to 52% globally and 54% in Asia. 
  • A similar number of respondents (42%) feel that quality mental healthcare, including counselling, therapy or medication, were difficult to find and access.
  • The survey also found that for many employees in Singapore, having employer support when it mattered the most played a critical role in shaping their work experience and well-being during the pandemic, and the way they responded to work. 
  • In fact, more than half (51%) of employees who reported experiencing good support, said that their employer cared for their health and well-being, which boosted employee energy levels and loyalty, and left many feeling significantly more energised and less likely to leave their job. 

Digital health solutions

  • While most employees have access to the usual benefits such as medical coverage and dental care, critical gaps remain. 
  • Two-thirds (67%) of Singapore workers do not have access to lifestyle modification support, such as for pregnant mothers or those battling chronic health issues, the highest in Asia. 
  • More than half also lack access to mental health counselling services (56%) and vision care benefits (57%).
  • Despite the rise in adoption of digital health solutions on the back of the COVID-19 crisis, only one in 10 said their employer provided them with virtual healthcare benefits during the pandemic. 
  • Close to half (43%) of Singapore employees reported that they have never used telemedicine or other digital health solutions, even during the pandemic. This was 21% higher than Asia and 16% higher than global average. 
  • As more medical and healthcare services move online, employers play a critical role in driving the adoption of these innovations to improve care access, affordability, and quality. 
  • Compared to last year’s survey, more employees now see digital health innovations as valuable to them and their families. 
  • Nine in 10 employees want to use apps and devices to take more personal control of their health when it comes to self-managing health conditions. Similarly, 93% of workers value apps that alert them when they’ve been exposed to COVID-19.

Gender gap

  • The pandemic has had an outsized impact on certain groups of employees, particularly women who bear the heavy responsibility of caring for their children and families. 
  • Yet, very few reported receiving “very good” support from employers in Singapore during the pandemic — only 10% of women said so, half that of men (20%).
  • The difference in sentiment between the genders also corresponds to the benefits they have, with men receiving more than women. 
  • For example, just 22% of women had access to mental health counselling services through their employers, compared to 30% of men. 
  • At the same time, 21% of women have access to personal accident insurance, lower than the 30% of men.
Related:  Accountant survey: Economic confidence dips but remains above record low
Tags: employee wellbeingMercerSingapore
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