When it comes to business workflow automation, which ones do enterprise executives think are the most important and deliver the greatest value?
Accounts payable, transaction processing, and bank statement processing are the top three priorities in terms of business workflow automation, according to a global survey of 800 executives by Kofax.
Survey highlights
Organisations are focused on the following high-value workflows related to customers, operations, and finance, said Kofax.
- 85% - Accounts payable automation
- 84% - Transaction processing
- 83% - Bank statement processing
- 83% - Document security management
- 82% - Invoice processing automation
- 78% - Onboarding
- 78% - Other
- 77% - Digital mailroom automation
- 77% - Claims processing
In addition, enterprises prioritise these workflows for a variety of reasons, from improving the customer experience to driving better decision making, Kofax pointed out.
Executives indicated that automating the following functions are providing the greatest benefits, Kofax noted.
- 94% - Optimising customer acquisition and retention
- 93% - Running the business
- 93% - Maximising the value of IT investments
- 93% - Improving customer engagement across multiple channels
- 83% - Ensuring compliance, data management and security
- 82% - Enhancing employee productivity and satisfaction
- 77% - Transforming back-office operations
- 77% - Gaining customer insights through data analysis
