PT. Bank Negara Indonesia (Persero) Tbk teams up with financial services software company Finastra to boost customer onboarding by around 25%.
The move unifies the lender's domestic and international trade finance operations on Finastra Trade Innovation, as the centralised deployment replaced multiple legacy systems and is also delivering shorter approval cycles, and a single source of truth for reporting across BNI's regional footprint.
Bank Negara Indonesia opted for Finastra's Trade Innovation to consolidate siloed trade finance processes, modernise compliance, and enable real-time processing and analytics.
Moreover, Finastra provided end-to-end implementation and co-innovation services, while a local systems integrator supported on-site deployment and localisation.
Bank Negara Indonesia initially operated local instances for overseas offices and is completing the migration of nine international locations onto a central instance in Jakarta to streamline group-level processing while preserving local regulatory controls.
Since deployment, BNI has realised measurable operational and customer-experience gains:
- Customer onboarding has accelerated by approximately 25%, helping the bank deliver a number of services with SLAs of under three hours.
- Automated compliance workflows and straight-through processing have significantly reduced approval times, with most approvals now completed within one day.
- The platform has supported a 10% increase in customer acquisition in the current fiscal year and underpins a growing digital trade across over 160 branches and more than 2,645 trade customers.
- The centralised architecture facilitates advanced analytics, risk modeling, and easier integration with fintech and AI partners, supporting BNI's ongoing modernisation efforts.
