Nearly one in five employees (18%) consider themselves to be digital technology experts since the pandemic, while more than half consider themselves proficient, said Gartner recently when releasing results of its 2021 Digital Worker Experience Survey.
The survey was conducted in November and December 2020 among 10,080 full-time employees at organisations with 100 or more employees in the US, Europe and Asia Pacific, to better understand workers’ technological and workplace experiences and sentiments.Â
Survey highlights
- Workers reported an 11% increase in the proportion of their work time spent on laptops, smartphones or tablets.Â
- The proportion of their time spent on desktops declined by 8%.
- More than half of respondents reported that they use applications or web services that they personally obtained — most of which are employer-sanctioned — for collaborating with other workers.Â
- The same proportion (55%) are using personally owned devices for their work at least some of the time.
- Among employees whose work-from-home time increased since January 2020, 36% reported an increase in productivity, while 35% reported no change.Â
- Flexibility in working hours was the most cited factor enabling greater productivity, selected by 43% of respondents.
- 69% of workers said they were more likely to consider a new role that allows them to work from a location of their choice, and 64% were more likely to consider a role that allows for flexible hours.
- A quarter of workers surveyed did report that their productivity fell, with connectivity issues and technology changes among the top reasons.
