According to IDC robotic process automation (RPA) and intelligent automation (IA) will play a pivotal role in addressing business problems and goals in 2020. The analyst goes further to predicts that a new focus will be apparent among FSIs to derive unprecedented value for the business, customers, and employees through a combination of automation and AI, by improving operational efficiencies, reducing costs, driving business growth, enhancing customer and employee engagement, and delivering contextual customer experience. By 2022, IDC Financial Insights expects that 75% of Tier-1 Asia/Pacific banks and insurance companies (businesses with over US$10 billion in asset size) will deploy [...]
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